Returns & Exchanges
At Urban Retreat, your satisfaction is our priority. If you are not completely satisfied with your beauty purchase, we offer easy returns on all products within 30 days of receipt.
1
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to send back.
2
Pack Your Items
Carefully place the unused items in their original packaging to ensure they are protected during transit.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package.
4
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing