Frequently Asked Questions

Everything you need to know about your Urban Retreat beauty experience.

Are your beauty products cruelty-free and vegan?

Yes, at Urban Retreat, we are committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our range is vegan-friendly. Please check the individual product pages for specific ingredient lists.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.

What is your return policy for opened skincare items?

We want you to love your routine. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a store credit or exchange, even if it has been lightly used.

Do you offer international shipping?

Currently, Urban Retreat ships to the United States, Canada, and the UK. We are working hard to expand our global reach to more countries very soon.

How can I track my package?

Once your order ships, you will receive an email with a tracking link. You can also log into your Urban Retreat account to view your order history and real-time shipping updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.